Top-up refunds are handled by our team on request: they cannot be triggered from the portal. Contact support.
- Money returns to the original payment method (card), or by bank transfer for transfer top-ups.
- A refund receipt is issued.
- Hour packs are non-refundable.
You can, however, cancel a pending, unpaid top-up yourself in Billing > Top-ups.
For any request, our team is available via Support > New request or the chat.