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To create an account, sign up with your e-mail address and enter the verification code sent to you by e-mail. Then: - every user either creates an organization or joins an existing one (when invited by an admin); - during onboarding you ch…

An organization can be frozen after a payment dispute or a security or fraud check. While frozen, the following are blocked: launches, top-ups, exchange orders, reservations and hour packs. Resources already running continue and are bille…

An Individual account can only buy : rent GPUs, buy on the exchange, make reservations and buy hour packs. It can never sell or become a supplier. Selling (supplier program) requires a Corporate (business) account with a complete billing p…

There are three roles: - viewer : read-only; - member : additionally launch and destroy instances, manage volumes and SSH keys, place exchange buy orders, make reservations, buy hour packs and top up the balance; - admin : additionally man…

For 7 days after the account is created (unless it is verified earlier): - at most 2 GPUs at the same time ; - at most 100 (in the wallet currency) credited in total. These limits are lifted automatically at the end of that period, or ear…

Two-factor authentication (2FA) is enabled from the account menu settings (user button). It is recommended but not mandatory for customers. For suppliers, a recent second-factor check is required to change the payout IBAN or the contact e…

There are three alert levels: low (24 h of autonomy or less), critical (1 h or less), then depleted. You are notified by e-mail (and by webhook if configured). When the balance is depleted : - running instances are destroyed (the local di…

The billing profile is edited by an organization admin in Billing, Invoices tab. Fields: account type, legal or full name, address, city, postal code, region (required for the US), country, billing e-mail and tax number (required for a Co…

Prices are shown per hour, but usage is metered per minute while the instance is running. Destroying the instance stops billing. An invoice is issued at the end of each rental. For a question about a charged amount, contact support via Su…

Documents issued: - a receipt for each credited top-up; - an invoice at the end of each rental (when the instance is terminated); - an invoice when a reservation closes ; - an invoice immediately when an hour pack is bought. There is no mo…

Top-up refunds are handled by our team on request : they cannot be triggered from the portal. Contact support. - Money returns to the original payment method (card), or by bank transfer for transfer top-ups. - A refund receipt is issued. -…

EverXCloud uses a prepaid balance, with one wallet per currency (EUR always; USD/GBP when enabled). Wallets are never converted between each other. Top up from Billing Top-ups (/billing). Whole amounts, 10 to 5,000 per top-up by default;…

VAT is charged on usage, not on top-ups: top-up receipts carry no VAT. The rate depends on your billing country and account type. For EU businesses, reverse charge applies once the VAT number has been verified by our team. The applicable…

1. Open the Catalog (/catalog). 2. Choose the GPU model, the region and the Secure or Community tier, optionally Interruptible (the instance can then be preempted). 3. Pick a template, e.g. Ubuntu 22.04 + CUDA 12.4, PyTorch, TensorFlow, J…

Stopping an instance is generally not available, because a stopped machine keeps being billed. To stop paying, destroy the instance: the machine and its local disk are deleted, billing stops, and it is irreversible. Before destroying, k…

Volumes are block storage from 40 to 10,000 GB, created next to a running instance (same location). - Billed per GB-month, from creation until deletion. - A volume cannot be deleted while attached. - Destroying the instance detaches the…

Only verified Corporate accounts can sell, through the supplier program : 1. apply on the public "become a supplier" page; 2. after review, the team sends you an invitation ; 3. provide company details, IBAN and documents (company registra…

On the Exchange (/exchange), place a buy order for N hours at a maximum price. Any account type can buy (member or admin role). - When placing it, funds are reserved from your balance: hours × (limit + fee), VAT included, shown as reserve…

Reservations (/reservations): a pre-booked window, paid in advance with held funds. Booking from 2 hours to 90 days ahead. Free cancellation up to 48 h before ; after that, a 50% late cancellation fee. Unused booked hours are charged. Hour…

API keys are created by an organization admin in API keys (/api-keys). - They start with sk live. - Their scopes are limited to the creator's role. - An expiry date is optional. - 50 active keys maximum. - The key is shown only once : st…

Add your keys in SSH keys (/ssh-keys). Accepted formats: ed25519, RSA (at least 2048 bits) or ECDSA. A key is required for Evercloud Network machines and for exchange orders; it is optional otherwise. SSH connection details appear on the…

Verification of a Corporate organization is done manually by EverXCloud team: ask support for it. Once verified, the organization can: - sell through the supplier program; - use postpaid billing, with a credit limit set by the team; - no…

- Assistant and tickets : 24/7. - Live chat with a human : Monday to Friday, 09:00 to 18:00 (New York time, US Eastern). Outside these hours, your request becomes a ticket with an e-mail reply. In the portal: Support New request, My reque…