- Assistant and tickets: 24/7.
- Live chat with a human: Monday to Friday, 09:00 to 18:00 (New York time, US Eastern). Outside these hours, your request becomes a ticket with an e-mail reply.
In the portal: Support > New request, My requests and Chat. Website visitors can use the contact form (replies by e-mail).
Attachments: png, jpg, webp, gif, pdf, txt, log; up to 10 MB each, 5 per message.
Support will never ask for your password, full card number or API keys.