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What happens if my balance runs out?

From the EverXCloud help center.

There are three alert levels: low (24 h of autonomy or less), critical (1 h or less), then depleted. You are notified by e-mail (and by webhook if configured).

When the balance is depleted:

  • running instances are destroyed (the local disk is lost);
  • pending launches are cancelled;
  • volumes are kept at first, with a deletion notice on day 5 and deletion on day 7 without a top-up.

To launch an instance, your available balance must cover at least 1 hour.

Advice: keep your balance topped up. For any question, contact support.

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